No runaround. No guessing.
How Repair Works
The same straightforward process for every customer in Browns Summit, Greensboro, and across the Triad — whichever service mode fits your schedule.
Every repair follows these steps
Submit a request
Fill out the short form with your name, device, and a description of the problem. Takes about 60 seconds. No account needed.
Get a quote
I'll review your request and send a written quote — usually within a few hours. You'll see exactly what the repair costs before anything is touched.
Approve and drop off / schedule
Once you approve the quote, we coordinate the handoff — drop-off at my bench in Browns Summit, a pickup from your location, or a time for me to come to you.
Repair
Most repairs are completed within 24–48 hours. You'll get an update when the device is ready or if anything unexpected comes up (it won't be a surprise).
Pick up and pay
Collect your device and pay when the job is done — not before. Drop-off customers pick it back up at the bench; pickup customers get it returned to their door.
Pick the service mode that fits you
Drop-off
Bring your device to my bench in Browns Summit. Best for non-urgent repairs or if you're already in the area. I'll text you when it's ready.
Browns Summit, NC · By appointment
Pickup & Return
I come to your home or office in the Greensboro Triad, pick up your device, repair it at the bench, and return it to you — all without you leaving the house.
Greensboro, High Point, Winston-Salem & surrounding
On-site
I come to your location and fix the problem there — ideal for desktops, home office setups, network issues, or businesses that can't be down for a day.
Greensboro area · Businesses & residential
Common questions
Do I need to back up my data before dropping it off?
It's always a good idea, but don't worry if you haven't — I back up your data before any repair that could put it at risk, and I'll tell you in advance.
What if the repair costs more than the quote?
It won't, without your approval. If a complication comes up mid-repair, I'll contact you with a revised quote before proceeding. You can always say no.
How do I pay?
Payment is due when you collect your device. Cash, card, Venmo, and Zelle are all accepted. You never pay upfront.
What if you can't fix it?
If the device isn't repairable, there's no charge for labor — I'll walk you through options (data recovery, replacement, etc.) instead.
Free diagnostic · Quote before work begins · Pay when done